Rockhampton, QLD
(07) 4839 7402

Privacy Policy

Your Local I.T Professionals

This is the Privacy Policy of “Central Queensland Information technology Services PTY LTD” trading as “CQ IT”.

Business Name Registration Date: 28/10/2019
ABN: 92 637 034 836
Website: https://cqitservices.com.au
Phone: (07) 4839 7402
Email: admin@cqitservices.com.au

CQ IT Privacy Policy

To all our customers, businesses and private individual clients, CQ IT ensure that your privacy and protecting your privacy is a top priority.

Information We Obtain from You

The information we obtain from you includes:

Your contact details including:

Name
Address
Phone Number
Email Address

Login and password for your computer.

Non- personal identifiable information regarding your use of our website including:

The browser type
Pages viewed
Time spent on the website
The geographic location of your IP

This information may be stored by CQ IT for future reference and is available to the client at any time. If client wishes for this information to be handed over or destroyed, client must send the request via writing. CQ IT may install a monitoring agent to your machine for the purpose of detecting upcoming faults on your machine. If you do not want this installed, please let us know at time of repair. We cannot access your computer without your explicit authorization remotely.

How we use your Information

We use your contact information primarily in order to:

Contact you regarding booking of a repair or other IT service
Inform you concerning the progress of the repair; and
Letting you know when the repair or upgrade has been completed.

We need your login and password in order to access your computer to undertake the work that is required.  We also need to access your computer to check that the repair has been successful.

Your information will only be used (for the above purposes) by CQ IT staff and our select few handpicked and trustworthy sub-contractors.  We do not share your personal information with any other third parties including businesses, organisations and individuals.

The non-personal identifiable information we collect regarding your visit to our website is used only in an amalgamated form.  It is used by us internally to use to improve user website experience.  We use the information to gauge traffic to our website and assess trends in usage etc.  This is commonly undertaken practise by many businesses with websites.  This information will only be used by the owners of Affordable Computer Repairs and Service.

Our Right of Refusal

We reserve the right of refusal for any repair or IT services job that for any reason.  We do not have to provide an explanation for this refusal.

Illegal Activity

If we suspect that a computer provided to us for repair is stolen property it is our legal responsibility to report our suspicions to the appropriate authorities.

It is also our legal responsibility to report any other illegal activity that is discovered as part of the computer repair process.  This includes any videos, photos or correspondence related to child pornography, domestic abuse and rape etc.

Privacy of your Information

CQ IT ensures the privacy of your information.  We will never copy personal information, software and files which are outside the requirements of the repair job.  Nor would we copy any information without a client’s consent.

All backups made as required for repairs, data retrieval, and new computer builds etc will be destroyed once the necessary use has been made of them. Except for the copy that we provide to you, the client. All Backups are always encrypted. 

Policy Changes

We reserve the right to make changes to our policy.  Should this occur we will update this Privacy Policy and publish it on our website.

Feedback and Contact Information

We would appreciate your input into our Privacy Policy.  Any suggestions or recommendations would be welcome.  Please contact us at admin@cqitservices.com.au

If you have any questions or concerns about any part of our Privacy Policy, again please do contact us at admin@cqitservices.com.au or phone us on (07) 4839 7402.